Business Operations Manager AMERICA
RemofirstPosted 5/8/2025
Business Operations Manager AMERICA
Remofirst
Job Summary
RemoFirst is a startup that empowers employers to access talent globally through its platform. As a Business Operations Manager, you will develop strategic relationships with local EORs in the APAC region, ensuring exceptional service delivery and maximizing value for clients. You will work closely with cross-functional teams to drive business growth, optimize processes, and improve performance metrics. With 100% remote work options and competitive compensation, RemoFirst offers a dynamic environment where you can build and scale from scratch. The company values respect, kindness, and diversity, and is looking for a talented individual to join its team. By working with RemoFirst, you will contribute to the growth of market-leading companies like Microsoft and Mastercard. With flexible work arrangements and a focus on employee well-being, RemoFirst provides a unique opportunity to thrive in a fast-paced startup environment.
Job Description
What you'll be doing:
- Create & optimize the processes within the Operations Department.
- Create & monitor performance metrics Improve the onboarding of the stakeholders to the platform.
- Ensure that all of the stakeholders use the platform efficiently.
- Constantly monitor efficiency within the department and develop ways to make them more effective.
- Close cooperation with the CS department on the day-to-day escalations.
- Oversee planning, operational systems and controls, and the organization of fiscal documentation.
- Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction.
- Work with tax calculators, country guides, and country compliance.
- Offer operational data and insights for establishing and evaluating improvement strategies and tactics.
- Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations.
- Track day-to-day escalations that arise in the operations department.
- Establish a safe, healthy, and inclusive work environment.
- The principal point of contact for external stakeholders.
- Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions.
- Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending.
What you’ll need:
- 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space.
- 2-5 years experience in HR or employment law in at least 2-3 jurisdictions in North America.
- Ability to build 0-1 process and programs.
- 1-3 years of project management experience.
- Multilingual is a plus.
Why work at RemoFirst?
- Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
- Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
- Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
- Compensation and perks are great! Competitive compensation. Work equipment of your choice. 100% remote work. PTO regulated by local statutory.
- Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA.
