Strategic Account Manager

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

The Strategic Account Manager will be the key liaison between Coursera and its diverse range of Industry partners, ensuring that partner content performs well and meets both business and academic objectives. This role involves managing relationships, optimizing content performance, and driving long-term engagement and growth, making it a pivotal part of Coursera’s mission to deliver impactful learning experiences.

Responsibilities:

• Serve as the primary point of contact for assigned partners, maintaining a deep understanding of their goals, needs, and expectations.
• Build strong relationships with Industry partners, aligning on business content needs and objectives to drive mutual success.
• Provide data-driven recommendations to partners for content improvements and optimizations, ensuring relevance and effectiveness on the Coursera platform.
• Collaborate with Product, Marketing, Data Science, and other internal teams to ensure partner content is well-supported and effectively promoted across the platform.
• Provide partners with regular performance reports, detailing key metrics, successes, and areas for improvement.
• Identify and pursue opportunities for expansion, such as new content offerings or additional collaboration models that align with partners’ strategic goals.

Basic Qualifications:

• 5+ years of experience in partner success, account management, or relationship management, ideally in the edtech or B2B sector.
• Strong track record in managing and nurturing partner relationships, with a focus on content performance optimization.
• Proficiency in analyzing performance metrics and using data to inform strategic recommendations.
• Excellent communication, problem-solving, and interpersonal skills, with the ability to engage partners effectively.

Preferred Qualifications:

• Familiarity with online education content, industry trends, and academic objectives.
• Experience collaborating cross-functionally with product, marketing, and data teams to drive partner success.
• Strong organizational skills and the ability to manage multiple partners simultaneously.
• Comfort with CRM and data management tools (e.g., Salesforce, Tableau).

If this opportunity interests you, you might like these courses on Coursera:

• Generative AI for Leaders
• Solving Complex Problems Specialization 
• Strategic Leadership and Management Specialization 
• Influencing: Storytelling, Change Management, and Governance Specialization 

Compensation: 

Coursera offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. This role's targeted hiring base salary range is between $94,400 and $118,000 CAD. The actual base pay is dependent upon many factors, including but not limited to prior work experiences, training/education, transferable skills, business needs, and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay, equity, and benefits. 

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