Service Delivery Director
RackspacePosted 6/11/2025
Service Delivery Director
Rackspace
Job Location
Job Summary
Rackspace is seeking a Service Delivery Director to lead and manage solutions and service delivery for public sector customers in Texas. The role involves managing relationships with internal and external partners, coordinating resources, developing business cases, and executing projects. As a hybrid model employee, you'll work two days in the office and three days remotely from Rackspace's new state-of-the-art facility in San Antonio, TX. You'll be responsible for driving resolution of strategic issues, leading a department towards strategic goals, and contributing to corporate development. The ideal candidate has 8+ years of professional experience in business management, operations, or strategy, with previous partnerships with hyperscalers and government contracting experience. Rackspace offers a competitive salary, benefits, and opportunities for growth and development.
Job Description
Summary: Rackspace is seeking a Service Delivery Director to lead and manage solutions and service delivery. In this critical role you’ll be engaged and enabled on vital IT transformation projects for public sector customers. This team evolves, educates and drives public cloud enablement at the architecture enterprise level.
Work Location: Our new state of the art Castle located in San Antonio, TX. You'll have the opportunity work a hybrid model with two days in the office and three days remotely.
Discover your inner Racker: Racker Life
Information on benefits offered is here.
Key Responsibilities:
- Manage relationships with internal and external strategic partners.
- Coordinate resources within the team, the Company, and externally to complete projects.
- Develop business cases for growth initiatives, cost savings projects, and projects to improve delivery of client support.
- Execute projects to completion.
- Drive resolution of strategic issues (competitive, cost structure, etc) affecting current business and future business.
- Develop, modify and execute policies that have a company-wide effect.
- Develop and administer departmental budget and schedules.
- Accountable for the performance and results of a medium-sized discipline in a major region.
- Lead a department towards strategic goals and objectives.
- Provide strategic planning for the department and contributes to strategic planning for the division.
- Adapt and execute business plans and contributes to the development of functional strategies.
- Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
- Failure to achieve goals will have critical impact on success of functional area and organization.
- Regularly interacts with executives and major customers.
- Advise senior leadership on developing and implementing strategic objectives.
- Act as a servant-leader. Inspires others to creativity and autonomy.
- Advise Senior Leadership on business decisions.
- Drive efficiency in service delivery processes and procedures.
- Responsible for adhering to company security policies and procedures as directed.
Qualifications:
- Bachelor’s degree in business, technology or a related field.
- Minimum of 8 years of professional experience in business management, operations and/or strategy. This must include experience at the Director level.
- Previous Partnerships with Hyperscalers (AWS, OCI, Azure, GCP).
- Government contracting experience.
- Excellent strategy and road mapping experience.
- Prefer candidates who possess a public cloud certification.
- Previous successful customer experience is critical.
- Travel up to 25%.
Government Investigation:
- Must be a US Citizen
- Ability to obtain and maintain CJIS clearance from the State of Texas
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
#LI-MF1 #LI-San Antonio
