Senior Customer Implementation Specialist
DeputyPosted 5/15/2025
Senior Customer Implementation Specialist
Deputy
Job Location
Job Summary
At Deputy, we empower businesses to improve the world of work by transforming the frontline workforce. As a Senior Customer Implementation Specialist, you will manage complex payroll projects, mentor junior team members, and collaborate with stakeholders to deliver custom solutions. With flexible remote work options and employee perks like share options and mental health support, Deputy is an excellent choice for those passionate about creating solutions that put people first. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries, backed by top global investors. Join us to make an impact where it matters most! With a strong understanding of implementation cycles and enterprise SaaS applications, you will thrive in our dynamic team. We value diversity and inclusiveness, promoting innovation through different perspectives and skills. Apply now and shape the future of work management!
Job Description
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
Key Responsibilities:
- Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers
- Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process
- Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence
- Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
- Define and communicate project plans with clearly defined timelines and deliverables
- Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements
- Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
- Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance
- Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
- Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
- Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support
Qualifications:
- Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
- Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
- Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines
- Ability to understand and relate to both technical and non-technical project team members
- Experience with enterprise SaaS applications
- 6+ Years of professional experience in delivery, implementation, or project management with atleast 3 of those as a payroll implementation specialist
Employee Perks
- Ownership in the company via Share Options
- Paternity/Maternity Leave Policies
- Flexible Remote-First Work Policy
- Company wide Development & Coaching
- Hackathons
- Awards - "Your Time to Shine & Celebrate Success"
- Social Events & variety of social clubs (Books, LGBT, Games, Sports)
- Mental Health Support
- Munch & Learns
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
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