Sales Enablement Specialist (EST and CST)

THE ROLE

As an Implementation Specialist for Eventbrite Ads, your primary responsibility will be to provide dedicated support to ensure the successful integration of our ad solutions. Your expertise will be crucial in bridging the gap between sales and implementation, ensuring our creators have the best experience possible.

YOU WILL

• Provide dedicated implementation support to the Eventbrite Ads business unit.
• Collaborate with various teams to integrate Eventbrite Ads into creator business practices.
• Focus on efficient business practices using tools like Salesforce, Tableau, Retool, CMSs, and Project Management systems.
• Deliver exceptional post-sales support, including data extraction, delivery, training, implementation, and consulting.
• Partner with sales for pre-sales support and client renewals.
• Handle invoice, billing, and team project management.
• Maintain clear communication about project status with key stakeholders.
• Address ad-hoc Customer Support product inquiries and coordinate product updates to customer-facing teams.
• Collaborate with internal teams to ensure successful campaign performance.

THE SKILLSET

• 3-4+ years of experience in implementation, consulting, or account management, preferably in the entertainment/events or SaaS industries.
• Highly organized multi-tasker with a keen attention to detail.
• Adaptable with the ability to manage multiple projects simultaneously.
• Proven analytical skills with the ability to interpret data and make strategic recommendations.
• Professional interaction and presentation skills.
• Experience with Salesforce, Tableau, Google Suite, and web-based presentation technology.
• Team-oriented with the ability to work independently.
• Desire to work in an innovative and dynamic company.
• Prior industry experience is a plus.

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. 

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. 

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace.  Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.