Outreach & Engagement Specialist

At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.

YOUR TEAM

The Outreach & Engagement Specialist will be part of the team that enrolls and supports patients in their use of the Nuna app. The team is focused on enabling and encouraging patients to leverage the Nuna app in meeting their health goals. 

YOUR OPPORTUNITIES

We are seeking a proactive and organized individual to join our team as an Outreach & Engagement Specialist. The primary responsibility of this role is to reach out to patients through various communication channels to encourage them to engage with the Nuna app. The ideal candidate will have strong communication skills, be detail-oriented, and possess a genuine interest in promoting patient wellness and engagement.

Engagement

• Proactively reach out to patients via phone calls, texts, emails, or in-app messages to remind them to complete specific activities within the app
• Provide clear and friendly instructions to patients on how to navigate and use the app effectively
• Collaborate with the app development team to provide feedback on patient engagement and user experience
• Monitor patient engagement and provide regular feedback and reports to make recommendations to the engagement strategy
• Maintain engagement with patients to help them achieve their health goals
• Assist with Customer Support activities, such as troubleshooting, as needed

Onboarding 

• Conduct outbound calls to prospective users and receive inbound calls from patients
• Exhibit a trainer-inspired style, with an approach that encourages patients to comfortably engage. Teach patients how to use the Nuna app and provide feedback to the Nuna product team
• Offer personalized support for patients who need help onboarding to the app. Serve as a product expert, addressing customer queries, providing solutions, and guiding them to the appropriate resources
• Communicate effectively the value of the app to the patient’s health and wellness

General Skills and Responsibilities 

• Document interactions and responses accurately in the system
• Adhere to procedures and workflows to ensure HIPAA compliance and accurate communication
• Utilize various software platforms efficiently
• Provide excellent customer service during each interaction

QUALIFICATIONS

Required Qualifications

• Proficiency in using technology for remote support and comfortable with virtual communication platforms. Reliable network connectivity
• Strong problem-solving and organizational skills
• Adaptability to change; ability to work independently and prioritize tasks effectively
• Strong communication skills, cultural competency, and a commitment to serving diverse and underserved populations
• Great empathy and a friendly, approachable demeanor
• Basic knowledge of healthcare or wellness practices is a plus
• 3-4 years of experience in customer service or patient care roles preferred

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $72,100 - $89,600. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

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Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.