Operations Specialist (BPay)
BinancePosted 4/24/2025
Operations Specialist (BPay)
Binance
Job Location
Job Summary
Binance is seeking an Operations Specialist (BPay) to join their team in Bahrain. The role involves developing Standard Operating Procedures (SOPs), evaluating business processes, and implementing process improvements. The ideal candidate will have 1-3 years of experience in operational or business process management, preferably in a financial services organization. They should possess strong coordination skills, strategic mindset, and ability to identify and solve complex problems. Binance offers a competitive salary, company benefits, and work-from-home arrangement. As part of the Binance team, you will collaborate with world-class talent in a user-centric global organization and have opportunities for career growth and continuous learning. The role is hybrid, allowing for flexibility between remote and on-site work.
Job Description
Responsibilities
- Business Process Management: Work with process owners to develop Standard Operating Procedures (SOP), adhering to the standard / framework agreed within the operating office and operational risk team.
- Evaluate existing business processes and outline business process improvement/optimisation opportunities.
- Monitor and perform ongoing analysis on business processes related to productivity, quality and costs.
- Present process performance tracking reports and integrate feedback.
- Project Management: Identify delivery gaps, recommend process opportunities and drive internal projects to optimise delivery outcomes.
- Coordinate business process improvement strategies with internal stakeholders.
- Oversee all aspects related to the implementation stages of business process improvement initiatives.
- Collaborate both internal and external teams to achieve operation scaling up.
- Manage communication with 3rd party partners (solve customer issues, follow up on delays and pending items).
- Play a key role between BPay departments and outsourced departments (Customer Service, KYC/KYB central teams, etc.).
Requirements
- 1-3 years and above experience with a Bachelor's degree in a business-oriented field, or equivalent practical experience.
- Preferable with internal or external consulting background.
- Hands-on experience of operational or business process management work experience, preferably in a financial services organisation.
- Strong coordination skills and strategic mindset for internal cross team collaboration.
- Proven experience in stakeholder management.
- Ability to identify and solve complex problems.
