
NOC Engineer (Level 1 - Mobile/Telco)
AiraloPosted 5/7/2025

NOC Engineer (Level 1 - Mobile/Telco)
Airalo
Job Location
Job Summary
Airalo is seeking a proactive and detail-oriented NOC Engineer (Level 1) to join their remote-first team. As the first line of defense, you will ensure network reliability, handle incidents, SLAs, and support partners and internal teams in resolving technical issues efficiently. You will perform 24/7 monitoring of telco and business metrics, maintain coordination with stakeholders, and conduct API and telco network health checks. The role requires strong analytical and problem-solving skills, excellent written and verbal communication, and attention to detail. Airalo offers a remote work environment, health insurance, work-from-anywhere stipend, annual wellness & learning credits, and an all-expenses-paid company retreat. If you are self-disciplined, able to manage multiple projects, and value authenticity and kindness, this role may be for you.
Job Description
Responsibilities:
- Perform 24/7 monitoring of telco and business metrics using manual and automated tools.
- Maintain strong coordination with internal and external stakeholders to uphold service reliability.
- Conduct API and telco network health checks to ensure seamless operations.
- Oversee eSIM stock levels and manage ordering processes, including technical tasks such as eSIM stock importing.
- Act as the first point of contact for L1 Customer Support Representatives and external partners during incidents.
- Initiate and monitor troubleshooting efforts to resolve issues promptly.
- Document and handle incidents and outages, including performing Root Cause Analysis (RCA).
- Communicate with suppliers and providers to address issues, incidents, SLAs and operational updates.
- Manage processes for bundle/provider deactivation or reactivation.
- Assist in the monthly financial reconciliation process with suppliers and providers.
- Ensure accurate incident documentation for future reference and reporting.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication in English.
- Strong attention to detail and ability to prioritize tasks in a high-pressure environment.
- Ability to work rotating shifts to provide 24/7 coverage.
- Familiarity with monitoring tools and incident management platforms.
- Reading and interpreting technical logs.
- Transferring and importing eSIM files.
- Configuring visual dashboards using existing data points.
- Designing new dashboards to monitor key network events.
Good-to-have:
- Previous experience in a NOC, technical support, or telecom environment.
- Understanding of APIs and network health monitoring.
- Knowledge of eSIM technology and telecom operations.
- Experience with incident documentation and RCA processes.
- Prior experience in telecommunications or network infrastructure.
- Prior knowledge of Mobile Core Network Monitoring
- Familiarity with eSIM and GSMA technologies.