KYB Analyst - Binance Pay team
BinancePosted 3/16/2025
KYB Analyst - Binance Pay team
Binance
Job Location
Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael
Job Summary
Binance Pay team seeks a KYB Analyst to join their Customer Support - Customer Experience team. The role involves managing personal workload, handling client onboarding applications, and ensuring timely escalation of key risks. The ideal candidate should have substantial knowledge of relevant rules and regulations, experience in reviewing AML Policies and Procedures, and strong time management skills. They will work closely with Relationship Partner Teams and direct clients to obtain necessary supporting evidence for KYC due diligence. With a focus on customer satisfaction and high-quality support, this role is perfect for those who can advocate for customers and gather valuable feedback. As a remote position, Binance offers flexible work options, travel stipends, and equity in a fast-growing company.
Job Description
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities:
- Manage personal workload and ensure timely escalation of key risks/issues to management
- Handle, review and verify all applications for client on-boarding within available SLAs
- To maintain a good relationship and work closely with Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligence
- Proficiency in compliance applications and programs such as World-Check, Jumio, etc
- Act as a checker to ensure effective 2-eyed and 4-eyed customer due diligence process
- Monitoring and documentation of unusual activity or AML flags
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements
- Coordinate with other departments, such as Compliance and internal teams to ensure smooth review processes
- Handling any general administration and ancillary activities related to the above functions in accordance with the business requirements of the company
- Reviewing constitutional documents of corporate clients and their related parties
- Conducting open-source searches on regulation, public listing and licensing status
- Preparing senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factors
- Detecting suspicious and falsified documentation ensuring accurate manual data entry
Requirements
- At least 3 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Understanding of a corporate onboarding role with knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluent English is required to effectively coordinate with overseas partners and stakeholders
- Experience in reviewing AML Policies and Procedures and identifying control gaps
- Good knowledge of Virtual Asset Service Providers business types
- Experience handling reviews of high risk and complex KYB cases Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others
- Possesses strong time management, organizational and relationship building skills
- Adaptable in an evolving and fast-moving environment
- Good knowledge of upcoming regulation of virtual currency policies is a strong plus
