
Implementation Manager
RapidAIPosted 5/9/2025

Implementation Manager
RapidAI
Job Location
Job Summary
RapidAI is seeking a Project Implementation Manager to oversee software installs/updates for new and existing customers. The ideal candidate will have a project management background, experience working with hospitals/healthcare IT, and excellent communication skills. As a member of the Services team, you will work on planning, managing, and coordinating projects, providing outstanding implementation support, and managing client relationships. You will also be responsible for troubleshooting, coaching sites for successful go-lives, and conducting regular reviews to evaluate utilization/performance. RapidAI offers competitive compensation, benefits, and a flexible vacation policy. The salary range target is $100,000 to $120,000, with additional incentives such as equity awards and short-term incentives.
Job Description
What you will do:
- Schedule/conduct project kickoff & update calls with sites (both commercial & research)
- Track, document, and organize site information for commercial and research implementations
- Act as primary liaison between client and RAPID to ensure projects stay on track
- Perform base level troubleshooting & support, including:
- Ensuring all test scans process appropriately
- Working with site to configure some base protocols on scanners
- Coach/prepare sites for successful go-lives
- Coordinate training and follow-ups for clients
- Manage client relationship & provide amazing customer responsiveness/experience
- Conduct regular reviews with customer to evaluate utilization/performance
- Work with accounts to identify opportunities of upsell/growth/expansion
- Communicate new product information/educational opportunities
What you bring:
- Imaging, neurovascular, clinical, or healthcare admin/soft-IT background
- Project management/ implementation experience (certification is a plus)
- Extensive experience working with or for hospitals/healthcare IT
- Fluent in all Google, Microsoft, Apple products and functionality
- Bachelor’s Degree
- Project management certification is a plus
- At least 2 years of experience managing complex projects in healthcare/health-tech field
Non-Technical Skills and Requirements:
- Very effective communication skills (both speaking & writing)
- High standard of organization
- Ability to quickly learn/absorb new information
- Ability and willingness to work some odd hours
- Solid customer service skills (internal and external)
- Ability to communicate technical details to non-technical users
- Ability to manage multiple projects simultaneously
- Critical thinking skills
- Independent and self-motivated
- Open to new ideas
What we offer you:
- RapidAI pays 100% for employee coverage & 75% for your dependent coverage for medical, dental & vision premiums.
- Medical Benefits – We offer a range of policies through TriNet
- Life Insurance/AD&D is 1X times your annual salary
- We pay 100% for Short and Long Term Disability.
- Healthcare and Dependent care flexible spending accounts are available
- A 401k plan is offered through Empower
- RapidAI provides $100 a month for internet/cell/phone services.
- We have 10 company paid holidays!
- RapidAI has a flexible vacation policy. We urge employees to take vacation! Vacation allows employees to renew, reinvigorate, and rejuvenate.
- Equity - Stock Options
- Incentive Compensation
- And most importantly - You are joining an awesome team!