
Hiring Success Manager AMERICAS
RemofirstPosted 5/9/2025

Hiring Success Manager AMERICAS
Remofirst
Job Summary
RemoFirst is a global platform that empowers employers to hire talent from anywhere in the world. As a Hiring Success Manager, you will be responsible for guiding customers and their employees through the global employment process, providing insight about employment requirements, and ensuring compliance with local regulations. You will work closely with internal teams, local partners, and clients to deliver a world-class platform and unparalleled service. With flexible remote work options and competitive compensation, RemoFirst offers a dynamic startup environment where you can grow rapidly and make a meaningful impact. If you have experience in Account Management, Customer Support/Customer Success, or global HR, Payroll, or Global Mobility, we encourage you to apply for this exciting opportunity.
Job Description
What you'll be doing:
- Own the Onboarding Experience
- Leverage EOR Expertise
- Maintain Accurate Data
- Champion Continuous Improvement
- Resolve Service Issues
What you’ll need:
- 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business.
- Experience working in global HR, Payroll or Global Mobility essential.
Skills*:
- Time Management: You will be participating in meetings, supporting our customers, and working with local partners; then throw time zones in the mix, and that’s quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
- Attention to detail: Hiring people globally means being compliant in every country we operate in and translating our client’s requirements perfectly every time.
- Empathetic: you need excellent people skills to connect with clients and their employees. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
- Excellent communication skills: as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways. Excellent English (both written and verbal) is a must.
- Independent and autonomous: as we work, we’re naturally independent. As much as we’re connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
- Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
- Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked.
Why work at Remofirst?
- Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
- Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
- Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
- Compensation and perks are great! Competitive compensation. Work equipment of your choice. 100% remote work. PTO regulated by local statutory.
- Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.