
Customer Success - Strategic Projects Manager
ContentsquarePosted 5/8/2025

Customer Success - Strategic Projects Manager
Contentsquare
Job Location
Salary Range
Job Summary
Contentsquare is seeking a Project Manager to lead cross-functional strategic initiatives within the Customer Success organization. The ideal candidate will have 3+ years of experience in project or program management, strong organizational and time management skills, excellent written and verbal communication skills, and the ability to influence peers and management. The Project Manager will be responsible for improving operational efficiency, stakeholder alignment, and driving critical business insights. Contentsquare offers a competitive salary range ($100,000 - $140,000), flexible work arrangements, and various benefits such as virtual onboarding, hackathons, and wellbeing allowances. The company values diversity, equity, and inclusion, and is an equal opportunity employer.
Job Description
What you'll do:
- Lead the planning, execution, and delivery of strategic projects as prioritized by the Customer Success Leadership team.
- Work with Customer Success leadership and cross-functional partners to define project goals, success metrics, system requirements, and key deliverables.
- Facilitate discovery sessions to understand pain points and desired outcomes deeply.
- Manage multiple concurrent projects with timely communication and on-time delivery, continuously sharing progress on milestones, dependencies, and resources.
- Drive project execution through clear communication and decision documentation.
- Influence the Customer Success Operations roadmap with a prioritization model for business impact, feasibility, and resource availability.
- Collaborate with teams cross-functionally within Customer Success (Customer Success Management, Professional Services, and Support) and partnered departments (Finance, Product, Sales, Customer Experience, Analytics, and Systems etc.,) to align on project goals and inform downstream impacts.
- Identify and implement improvements to internal workflows to support Customer Success outcomes.
- Facilitate change management activities including documentation, enablement, and communication
- Establish KPIs for each project and report on progress, risks, and outcomes to stakeholders and Customer Success leadership.
- Ensure successful handoff to Customer Success teams while tracking and reporting post-delivery to drive continuous improvement.
What you need to succeed:
- 3+ years of experience in project or program management, ideally within a Customer Success or operations environment.
- Demonstrated experience in managing cross-functional projects from initiation to completion.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Excellence in data management and systems usage.
- Team player attitude and a global mindset.
- Excel/Google Sheet experience and an aptitude for learning new systems.
- Strong collaborative skills and the ability to influence peers and management.
- Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in complicated situations.
- Comfortable analyzing data and presenting to leadership in a thoughtful and concise manner.
- Takes a high degree of ownership over their work.
- Data-driven, curious, and deeply passionate about Customer Success.
- Lead with creative problem-solving, and leverage data to drive influence and strategy while thinking of systems holistically.
- Have a customer-centric mindset and understand that the end goal is to retain and grow our customer base
- Able to drive change management and develop methods to measure and systemize KPIs.
- This is a demanding role that requires strong prioritization and interpersonal skills.