Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.

Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include consultation to determine the best configurations for the client’s business needs and long-term usage of the software and may include support of managed service offerings.

What you'll do:

Responsible for managing multiple small projects and change requests from live customers
Provide guidance and feedback for ongoing improvements and additions to internal processes
Serve as escalation point for Extended Services Specialists for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilities
Act as training resource for new and existing Extended Services team members
Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally
Act as a primary or secondary resource on projects which are identified as sensitive, complex and/or strategic
Assist in developing and updating change management processes, with a focus on increased efficiency and turn-around time
Provide exceptional customer service to clients by phone, email and via web
Demonstrate proficiency with the product and translate client requirements to capabilities of the software
Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation
Facilitate requirement gathering sessions and provide recommendations based on existing customer setups
Consult with clients on best practices and use of Emburse products to meet their business requirements
Scope and manage custom change requests and create customer SOW documents
Configure the product to meet the needs and requirements of the client, according to the scope of the project
Provide regular status updates on project deliverables and milestones through defined processes
Balance multiple concurrent projects within set workload expectations

What we're looking for:

Bachelor's degree, college diploma in related field and/or equivalent experience
5 years experience using or administrating database-driven workflow products and/or financial management software
Minimum 3 years experience working with Emburse products (or equivalent) within the area of responsibility preferred
Ability to manage multiple large initiatives and cases with minimal guidance
Proven ability to handle customer escalations and concerns
Experience working with data to solve business problems/generating actionable insights
Demonstrate strong communication and customer handling skills
Excellent business writing and verbal communication skills
Strong knowledge of accounting systems, practices, and terminology as relevant to our product offerings (outbound files that load into accounting systems)
Ability to influence and be effective with the senior leadership team and the project management team
Ability to see the big picture, evaluate, and create efficient processes
Highly efficient in using Microsoft products with an emphasis on Excel

Why Emburse?

Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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