
Consultant, Extended Services (Remote)
EmbursePosted 5/8/2025

Consultant, Extended Services (Remote)
Emburse
Job Location
Job Summary
At Roboflow, we empower developers to make the world programmable through computer vision. Our tools are used by over 500,000 developers—including those at half the Fortune 100—for applications ranging from cancer research to drone navigation. As part of our team, you will work with passionate colleagues, ship impactful features, and contribute to groundbreaking projects. We value curiosity, ownership, and a drive to improve. Whether you are a seasoned founder or an early tinkerer with AI, we will shape your role around your strengths. With flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company, Roboflow is where you will thrive. Apply now and help us shape the future of AI! Our team is passionate about computer vision and its applications, and we're looking for talented individuals to join our mission. We offer a collaborative and dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're excited about the potential of computer vision and want to be part of a team that's making it happen, we'd love to hear from you.
Job Description
What you'll do:
- Responsible for managing multiple small projects and change requests from live customers
- Provide guidance and feedback for ongoing improvements and additions to internal processes
- Serve as escalation point for Extended Services Specialists for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilities
- Act as training resource for new and existing Extended Services team members
- Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally
- Act as a primary or secondary resource on projects which are identified as sensitive, complex and/or strategic
- Assist in developing and updating change management processes, with a focus on increased efficiency and turn-around time
- Provide exceptional customer service to clients by phone, email and via web
- Demonstrate proficiency with the product and translate client requirements to capabilities of the software
- Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation
- Facilitate requirement gathering sessions and provide recommendations based on existing customer setups
- Consult with clients on best practices and use of Emburse products to meet their business requirements
- Scope and manage custom change requests and create customer SOW documents
- Configure the product to meet the needs and requirements of the client, according to the scope of the project
- Provide regular status updates on project deliverables and milestones through defined processes
- Balance multiple concurrent projects within set workload expectations
What we're looking for:
- Bachelor's degree, college diploma in related field and/or equivalent experience
- 5 years experience using or administrating database-driven workflow products and/or financial management software
- Minimum 3 years experience working with Emburse products (or equivalent) within the area of responsibility preferred
- Ability to manage multiple large initiatives and cases with minimal guidance
- Proven ability to handle customer escalations and concerns
- Experience working with data to solve business problems/generating actionable insights
- Demonstrate strong communication and customer handling skills
- Excellent business writing and verbal communication skills
- Strong knowledge of accounting systems, practices, and terminology as relevant to our product offerings (outbound files that load into accounting systems)
- Ability to influence and be effective with the senior leadership team and the project management team
- Ability to see the big picture, evaluate, and create efficient processes
- Highly efficient in using Microsoft products with an emphasis on Excel