Community Operations - Customer support role
RedditPosted 6/11/2025
Community Operations - Customer support role
Job Location
Job Summary
We are seeking a Community Support Specialist to join our team at Reddit. This role will focus on managing ticketed support requests from moderators and providing first-line support to Reddit users and moderators. The ideal candidate will have previous experience as a moderator on Reddit, familiarity with Zendesk or similar ticketing systems, and excellent verbal and written communication skills. They will work collaboratively with cross-functional teams to enhance the moderator support experience and maintain comprehensive documentation of support interactions and resolutions. With Reddit's commitment to diversity and inclusion, this is an opportunity to join a team that values representation and accessibility. As a Community Support Specialist, you will play a critical role in ensuring the success of our community-driven platform. We offer flexible remote work options and a dynamic work environment. Apply now to join our team and contribute to the growth of Reddit's vibrant communities.
Job Description
We are seeking a Community Support Specialist to join our Community Support Team. This role will primarily focus on managing ticketed support requests from our community of moderators. You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience. Additionally, you will provide ticketed support to Reddit users and moderators.
Key Responsibilities
- Handle and resolve ticketed support requests from moderators promptly and effectively.
- Provide first-line support for non-technical issues raised by Reddit users.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
- Collaborate with cross-functional teams to identify and implement improvements in moderator support processes.
- Maintain comprehensive documentation of support interactions and resolutions.
- Stay updated on platform changes and community guidelines to provide accurate support.
Qualifications
- Previous experience as a moderator on Reddit is required.
- Familiarity with Zendesk or similar ticketing systems.
- Proven experience in providing first-line support in a customer service environment.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to troubleshoot issues effectively.
- Experience working in a team-oriented environment and collaborating with cross-functional teams.
Preferred Qualifications
- Knowledge of Reddit's platform and community dynamics.
- Fluency in English and at least one additional European language (French, Italian, Spanish, or German).
- Previous experience in customer support or community management roles.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
