Job Summary

We are seeking a skilled L2 Engineer with solid experience in Active Directory, Microsoft Azure, and Windows Server Operations. The candidate will support day-to-day infrastructure management, incident resolution, patching, backups, and monitoring within a hybrid cloud environment under Rackspace Managed Services. Key responsibilities include managing user accounts, groups, OUs, and group policy objects (GPOs), as well as troubleshooting replication issues, login failures, DNS dependencies, and trust relationships in Active Directory. In Azure, the candidate will support Azure Active Directory (Entra ID) user/device management, conditional access, MFA, and SSPR, while monitoring and troubleshooting Azure AD Connect sync failures and identity provisioning issues. The role also involves managing patching compliance via Azure Update Manager, resolving failed updates, and responding to alerts and performance issues using Azure Monitor, Log Analytics, and Defender for Cloud. We are looking for a candidate with 4-6 years of experience in infrastructure support with a focus on AD, Azure, and Windows Server, as well as strong troubleshooting skills and hands-on experience with PowerShell scripting.

Job Description

Job Summary:

We are seeking a skilled L2 Engineer with solid experience in Active Directory, Microsoft Azure, and Windows Server Operations. The candidate will support day-to-day infrastructure management, incident resolution, patching, backups, and monitoring within a hybrid cloud environment under Rackspace Managed Services.

Core Responsibilities:

1. Active Directory:

· Manage user accounts, groups, OUs, and group policy objects (GPOs).

· Troubleshoot replication issues, login failures, DNS dependencies, and trust relationships.

· Perform domain controller health checks and FSMO role verifications.

· Investigate account lockouts, authentication delays, and Kerberos issues.

· Support AD-integrated services like Certificate Authority and audit policies.

2. Azure:

· Support Azure Active Directory (Entra ID): user/device management, conditional access, MFA, and SSPR.

· Monitor and troubleshoot Azure AD Connect sync failures and identity provisioning issues.

· Handle RBAC access issues, subscription/resource-level permissions, and role assignments.

· Monitor backup jobs and troubleshoot issues via Azure Backup (Recovery Services Vaults).

· Manage patching compliance via Azure Update Manager, resolve failed updates.

· Respond to alerts and performance issues using Azure Monitor, Log Analytics, and Defender for Cloud.

3. Windows Server:

· Troubleshoot DFS namespace and replication issues.

· Execute scheduled patching using WSUS, SCCM, or Azure Update Manager.

· Perform post-patching validation and manage reboots/change approvals.

· Analyze system performance (CPU, memory, disk), Event Logs, and service failures.

· Support basic server roles like File Server, Print Server, and IIS (if applicable).

· Maintain patch compliance and backup readiness for on-prem and Azure-based Windows workloads.

Required Skills & Experience:

· 4–6 years in infrastructure support with a focus on AD, Azure, and Windows Server.

· Strong troubleshooting skills in hybrid identity, authentication, patching, and backups.

· Hands-on with PowerShell scripting for automation and diagnostics.

· Comfortable working in a fast-paced Managed Services or MSP shared environment.

Certifications (Preferred but not mandatory):

· AZ-104 (Azure Administrator Associate)

· SC-300, MD-102, or equivalent

· ITIL Foundation certification

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