Superside company logo

Associate Resource Manager

SupersidePosted 6/12/2025

Superside logo

Associate Resource Manager

Superside

Job Location

BrazilChileColombiaCosta RicaCubaEcuadorEl SalvadorFrench GuianaGuadeloupeBelizeArgentinaPanamaParaguayPeruNicaraguaPuerto RicoSaint-BarthélemySurinameVenezuela (Bolivarian Republic)Dominican RepublicBoliviaGuatemalaMartiniqueMexicoUruguaySaint-Martin (French part)GuyanaHaitiHonduras

Job Summary

As an Associate Resource Manager at Superside, you'll ensure customers are supported by the best-fit team for long-term success. You'll work closely with internal teams to handle staffing transitions, optimize team assignments, and continuously improve operational efficiency. This role is perfect for someone who thrives in fast-moving environments, loves solving complex resourcing challenges, and is passionate about building strong teams. With a focus on customer satisfaction, process improvements, and data analysis, you'll drive results without constant oversight. You'll work collaboratively with cross-functional teams to align on staffing decisions and resolve capacity challenges. Superside is a fully remote company that attracts top talent from around the world, offering flexible work options, mentorship, and growth opportunities.

Job Description

At Superside, Staffing is at the core of delivering exceptional creative work. As an Associate Resource Manager, you’ll ensure that every customer is supported by the best-fit team, setting them up for long-term success. You’ll work closely with Customer Success Managers, Creative Project Managers, and Creatives to handle staffing transitions, optimize team assignments, and continuously improve operational efficiency.
This role is perfect for someone who thrives in fast-moving, high-stakes environments, loves solving complex resourcing challenges, and is passionate about building strong, high-performing teams.

What You’ll Be Doing

    • Ensure customers’ accounts are staffed with the right creative talent, aligning team expertise with business needs.
    • Manage staffing transitions, including onboarding, offboarding, promotions, and leave coverage.
    • Collaborate cross-functionally with internal teams to align on staffing decisions and resolve capacity challenges.
    • Identify process improvements to make staffing operations more efficient and scalable.
    • Maintain accurate staffing records, pulling insights to inform team assignments and resource planning.

What you’ll need to succeed

    • Strong multitasking skills, able to manage multiple staffing requests under tight deadlines.
    • Process-driven mindset, always looking for ways to streamline workflows and improve efficiency.
    • Experience in staffing, casting, resource management, or traffic management within creative agencies, operations, or fast-paced environments.
    • Data-savvy, comfortable using Google Sheets, troubleshooting formulas, and analyzing trends.
    • Self-starter mentality, taking ownership of tasks and driving results without constant oversight.
    • Exceptional collaboration skills, ensuring seamless communication between multiple teams.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension 
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. 
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

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