Alignerr Billing Specialist

Shape the Future of AI

At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.

About Labelbox

We're the only company offering three integrated solutions for frontier AI development:

1. Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale
2. Frontier Data Labeling Service: Specialized data labeling through Aligner, leveraging subject matter experts for next-generation AI models
3. Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling

Why Join Us

• High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions.
• Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence.
• Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution.
• Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI.
• Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.

Role Overview

As an Alignerr Billing Specialist, you will serve as the primary point of contact for billing-related questions from Alignerrs (our global contractor workforce). You will handle billing inquiries across multiple regions, ensuring that payments are accurate, clear, and timely. Your work will directly impact the satisfaction and trust of our Alignerr community around the world. Success in this position depends on strong attention to detail, excellent written communication skills, and the ability to work confidently with sensitive financial data across time zones and currencies.

This role is based in India (Remote), and must be flexible to cover a portion of US/EMEA business hours as needed.

Your Impact

• Billing Support: Monitor and respond to billing-related inquiries from Alignerrs via Intercom, Slack, and email.

• Issue Investigation: Review labeling logs, project data, and payment reports to identify and resolve billing discrepancies.

• Finance Collaboration: Work closely with internal finance and operations teams to coordinate payment corrections and special cases.

• Payment Adjustments: Submit, track, and confirm adjustments for underpayments, overpayments, or missed payments.

• Documentation: Maintain accurate case logs, resolution notes, and billing communication records.

• Reporting: Produce regular reports on billing issues, common trends, and resolution metrics for internal review.

• Process Improvements: Identify opportunities to improve billing workflows and contractor-facing FAQs.

• Policy Compliance: Ensure all billing actions align with global contractor policies, legal standards, and privacy requirements.

• Escalation Handling: Escalate urgent or complex billing issues appropriately within operations and finance teams.

What You Bring

• 2+ years experience in billing support, contractor payments, customer support for financial inquiries, or related fields.

• Strong understanding of payment processes, contractor invoicing, and basic financial systems.

• Excellent written communication skills in English, with the ability to explain billing matters clearly and professionally.

• Strong attention to detail and high level of accuracy.

• Ability to handle sensitive financial information with discretion and integrity.

• Experience using customer support tools like Intercom, Zendesk, Salesforce, Retool, or similar.

• Comfortable working across multiple currencies, time zones, and international contractor payment setups.

• Strong organizational and time management skills.

Bonus Points

• Experience working with a global contractor/freelancer workforce.

• Knowledge of contractor payment practices in multiple countries (e.g., India, US, LATAM, EMEA).

• Familiarity with Alignerr, Labelbox, or data-labeling platforms.

• Basic knowledge of payment platforms (e.g., Payoneer, Wise, Deel).

Support at Labelbox

At Labelbox Support, you'll ensure the success of frontier AI labs and enterprises using our data factory infrastructure. You'll provide expert guidance on our Enterprise Platform, Frontier Data Labeling, and Expert Marketplace offerings, helping customers overcome technical challenges in their AI data pipelines. With our platform processing 50+ million annotations monthly, you'll develop deep technical expertise across multimodal, reasoning, coding, and multilingual use cases. Your timely, knowledgeable assistance will directly impact customer satisfaction and project outcomes, ensuring maximum value from human-in-the-loop processes. Join us in supporting the technical infrastructure that's advancing state-of-the-art AI through superior human data quality and transparency.

Life at Labelbox

• Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland
• Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility
• Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making
• Growth: Career advancement opportunities directly tied to your impact
• Vision: Be part of building the foundation for humanity's most transformative technology

Our Vision

We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.

Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.

Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.

Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.